Passenger on Comfort Emmanson's Flight Recalls Incident Details

 

A Nigerian passenger, David Ogebe, has shared an exclusive eyewitness account of the intense confrontation between Comfort Emmanson and Ibom Air staff during a recent flight.

 

Ogebe, who boarded the same Uyo-Lagos aircraft, revealed startling details about the inflight altercation in a Wednesday social media post, contradicting initial reports about the incident’s origins.

 

The eyewitness, seated mere steps from Ms. Emmanson, clarified the infamous phone controversy – at no point did the passenger deliberately refuse to power down her mobile. The real spark, he explained, came when an abrasive flight attendant mocked Emmanson’s technological struggles with her dysfunctional iPhone buttons, escalating into a shocking display of disrespect that startled nearby travelers.

 

Ogebe’s detailed narrative describes how:
– Emmanson immediately attempted compliance with flight safety protocols
– Technical difficulties prevented her from shutting down the device
– She openly admitted her literacy limitations while pleading for assistance
– The staff member brutally dismissed her with: “I don’t have time for your nonsense”

 

His testimony continues to outline the sequence where fellow travelers, appalled by the air hostess’s conduct, stepped in to resolve the technical issue themselves – only for tensions to erupt further when Emmanson confronted the staffer about her demeaning treatment.

 

The full account exposes:
Background: Ibom Air Flight QI 513, August 10, 2025
Seat Configuration: Emergency exit row with direct visibility
Key Players: Two flight attendants with diametrically opposed professionalism

Critical revelations include:
1. No refusal to comply with flight safety directives
2. Verifiable technological malfunction with the mobile device
3. Public humiliation of a passenger regarding literacy challenges
4. Willful neglect of proper customer service protocols by a crew member
5. Subsequent heroic intervention by fellow travelers

While condemning the viral physical altercation that followed, the witness underscores how proper staff training and basic human decency could have prevented the entire incident. The damning testimony concludes with a call for:
– Thorough airline personnel re-education
– Balanced media reporting of aviation incidents
– Passenger rights protections
– Professional accountability in Nigeria’s aviation sector