Benson Chukwu
Renowned Nollywood star and businesswoman Mary Njoku has delivered a bold message for hospitality professionals and job seekers in the field.
Drawing from her own journey, the actress took to Instagram to highlight the necessity of professionalism and the right mindset for roles involving direct customer engagement.
In a striking post, Mary warned against pursuing hospitality careers for individuals prone to negativity or rudeness, playfully referring to such tendencies as “premium wickedness.”
She pointed out that positions requiring face-to-face interactions—like hotel staff, restaurant servers, or visa agents—demand warmth, adaptability, and strong interpersonal skills. A poor attitude, she emphasized, doesn’t just alienate customers but can damage an establishment’s credibility.
For those who struggle with maintaining a courteous approach, Mary advised shifting to non-public roles, such as inventory management or administrative work, where minimal customer contact is required.
Her post read: “If you thrive on drama or negativity, the hospitality industry isn’t your calling. Plenty of behind-the-scenes roles—like logistics or data entry—allow you to excel without dealing with clients daily.
Frontline jobs in hotels, eateries, or service desks need genuine hospitality—smiles, patience, and problem-solving. Without them, guests leave dissatisfied, and businesses suffer.
So, if kindness isn’t your forte, stick to back-end roles where your skills shine without affecting customer morale. Simple as that.”
Mary’s candid advice has struck a chord with her audience, igniting conversations about the demanding nature of service-oriented jobs and the traits needed to thrive in them.
Her words underscore a vital truth: success in hospitality relies not just on competence but also on the ability to foster positive experiences for every guest.
Chukwudi Okafor
